Revised as of December 8, 2011
Who We Are
Thank you for your trust in Novartis Corporation (Novartis) and for taking the time to read our Privacy Statement. We are an affiliate of the Novartis Group, world leaders in healthcare with core businesses in pharmaceuticals, consumer health, generics, vaccines and diagnostics. This Privacy Statement tells you how we protect the privacy of personal information that you may provide to us.
"Safe Harbor" Certification for Privacy
As part of our commitment to privacy, Novartis Corporation has certified to the Safe Harbor privacy program. The Safe Harbor program is co-sponsored by the European Commission, the Swiss Federal Data Protection and Information Commission and the US Department of Commerce. This means that Novartis has voluntarily implemented a set of privacy standards that are approved by the United States, European and Swiss governments for companies in the United States. Only a small percentage of US companies have certified to the Safe Harbor privacy standards. More information about our Safe Harbor privacy standards is provided in the link below.
Please visit the Safe Harbor Privacy Statement.
Purpose of Privacy Statement
The purpose of this Privacy Statement is to explain what Novartis does with personally identifiable information that you provide to us, such as your name, mailing address or email address. We want you to know how your personally identifiable information will be protected, who we may share it with, and for what purposes.
Collection of Your Information
Many of our services do not require any form of registration or identification. However, some of our services may require registration. This allows us to send you information that you request or to contact you about Novartis products and services on either a one-time basis, or longer. Registration is optional but if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the site or for us to provide the materials, information or services that you would like to receive.
Novartis takes reasonable steps to ensure that personal data collected is reliable for its intended use, accurate, complete, and current. Novartis limits the collection and processing of personal information to what is necessary to fulfill the intended purpose.
Consent to Provide Your Information to Novartis
We request your permission to collect your personally identifiable information when you seek to register for a Novartis program or service. In doing so, we also explain the purpose for the collection of your personal information and how we plan to use it. We also offer you the option to discontinue your consent ("opting out" or "unsubscribing") if you later decide that you no longer want to participate in a program or service. If we wish to use this information for purposes other than those for which the data was initially collected, we will offer a means to opt out of the secondary use.
Collection of Anonymous Computer Information
When you visit our websites, we do not collect any personally identifiable information about you without your permission. However, we do collect anonymous information about you if your computer is set to allow that type of collection. (You can turn off the ability to collect some of this information on most computers.) This type of anonymous information allows us to evaluate customer interest in our websites and perform other market research activities, such as surveying browsing habits on our sites. It also allows us to monitor traffic to our websites. (For those who are interested in the details, some of the typical computer techniques we may use are "cookies", "internet tags" which are also called "action tags", "single-pixel GIFs", clear GIFs, "invisible GIFs, and "1-by-1 GIFs). If you would like more information about web tags and cookies associated with on-line advertising or how to opt-out of third-party collection of information, please visit the Network Advertising Initiative website, an independent website not sponsored by or affiliated with Novartis.
Sharing Your Information With Third-Parties
Novartis will not share your personal information with unaffiliated third-parties, such as marketers, for their own separate use unless we have obtained your opt-in consent to do so. When you provide personally identifiable information to Novartis it will be accessible to some of Novartis' business partners, such as companies we retain to fulfill requests for information, or provide assistance to us on specific programs or projects. In those cases, the other companies may also have access to your personally identifiable information. Novartis requires third-parties to whom it discloses personal data to protect personal information using substantially similar standards to those required by Novartis. We also require that they not use your personal information for any separate use that is not specifically authorized by Novartis.
There may also be instances where Novartis may be required to share your information with third-parties who have not been retained by us (directly or indirectly), for example, if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad. Many entities receiving personally identifiable information under these conditions have privacy requirements that apply to their handling of your information.
Personal Information collected from you may also be transferred to a third party in the event that the business of this site or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat your information in accordance with this Privacy Statement.
Sharing Your Information Within the Novartis Group of Companies
The information that you provide to Novartis may sometimes be shared with Novartis subsidiaries and affiliates within the Novartis global group. This may mean that your personally identifiable information may be transferred outside of the US to Novartis affiliates in other countries. Other departments within the Novartis group, and other Novartis companies that may receive your information will abide by substantially similar privacy requirements relating to your personally identifiable information.
Security of Your Information
We use appropriate technical, administrative and physical safeguards to protect data that pertains to you from loss, misuse or alteration. Of course, no organization can guarantee the absolute security of personal information. You should keep in mind that Internet transmissions, particularly email transmissions, are never 100% secure or error-free. Accordingly, we also caution you to guard your own computer and password against unauthorized access by others.
Links to Other Sites
Transfer of Your Information
When Novartis transfers personal information to countries other than the country where the information was provided, we do so in compliance with applicable privacy laws. We endeavor to protect personal information entrusted to us no matter what country it is stored in or transferred to and seek to have appropriate procedures in place to help ensure the security of your personal information. As noted above, we also adhere to the US Department of Commerce's Safe Harbor standards concerning the transfer of personal data from the European Union and Switzerland to the United States of America.
Protection of Children
Novartis will not knowingly collect, use or disclose personally identifiable information from a minor under the age of 13, without obtaining prior consent from a person with parental responsibility (parent or guardian). Novartis abides by the Children's Online Privacy Protection Act (COPPA) in the United States, and respects similar laws of other countries that protect the privacy of children. Should a child whom we know to be under 13 provide personally identifiable information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving information about him or her.
Updating and Accessing Your Information
We encourage you to update the information that you provide to us, such as providing us with a new mailing or email address. This will help us continue to provide information to you that best meets your needs.
In addition, Novartis complies with laws and regulations applicable to the right to amend your data in our files. These rights are limited in some ways. In addition, in order to protect your data from unauthorized access or alteration by third parties, all requests to update or access your information will be subject to verification of the identity of the requesting individual.
Updated Novartis Privacy Statement
This Privacy Statement becomes effective on December 8, 2011. Novartis may update this Privacy Statement from time to time. We encourage you to review our Privacy Statement periodically.
How to Contact Us
If you have any questions about our Privacy Statement, please write to us at Novartis Corporation, Privacy Officer, 230 Park Avenue, 21st Floor, New York, NY 10169
The current list of Novartis US Group Companies which are Safe Harbor Certified includes:
- Novartis Corporation
Novartis Corporation US Privacy Officer
One South Ridgedale Avenue
East Hanover, NJ, USA 07936
- Novartis Pharmaceutical Corporation
US Pharmaceutical Privacy Office
1 Health Plaza
East Hanover, NJ, USA 07045
- Novartis Consumer Health, Inc.
Novartis Consumer Health US Privacy Officer
200 Kimball Drive
Parsippany, NJ, USA 10020
- Genomics Institute of the Novartis Research Foundation
Genomics Institute US Privacy Officer
10675 John Jay Hopkins Drive
San Diego, CA, USA 92121
- Ciba Vision Corporation
Ciba Vision Privacy Officer
6201 South Freeway
Fort Worth, TX USA 76134-2099
- Novartis Vaccines and Diagnostics, Inc.
Novartis Vaccines and Diagnostics Privacy Officer
4560 Horton Street
Emeryville, CA USA 94608
- Sandoz, Inc.
Sandoz Privacy Officer
506 Carnegie Center, Suite 400
Princeton, NJ USA 08540
- Novartis Institutes for Biomedical Research, Inc.
Novartis Institutes for Biomedical Research Privacy Officer
186 Massachusetts Avenue
Cambridge, MA USA 02139
- Novartis Animal Health US, Inc.
Novartis Animal Health Privacy Officer
3200 Northline Avenue, Suite 300
Greensboro, NC USA 47408
- Alcon Laboratories, Inc. (HR data only)
Alcon Laboratory Privacy Officer
6201 South Freeway Fort Worth, TX USA 76134-2099
- Oriel Therapeutics
Oriel Therapeutics Privacy Officer
630 Davis Drive
Durham, North NC USA 27713
- Genoptix, Inc.
Genoptix Privacy Officer
1811 Aston Ave
Carlsbad, California 92008